Some FAQ's vary slightly between our R Series and S Series.
For more information, please refer to your Instruction Manual.
KILN R Series & KILN S Series
General FAQ's
SET UP & MAINTENANCE
How do I set up/assemble the KILN?
Remove all packaging and recycle as per your local government laws. Place the KILN on the Pizza Station or similar benchtop. Insert the front stone, then the round stone.
For KILN R Series: To install the batteries, open the battery compartment cover. Load a set of 4 new AA type batteries into the battery box, ensuring the plus (+) and minus (-) ends are in the correct position, then refit the cover. Alternatively, connect the KILN to mains power. Unscrew the pulse igniter cap to fit one new AA type battery, ensuring the plus (+) and minus (-) ends are in the correct position, then refit the cap. Close the battery compartment cover.
For KILN S Series: To install the batteries, open the battery compartment cover. Unscrew the pulse igniter cap to fit one new AA type battery, ensuring the plus (+) and minus (-) ends are in the correct position, then refit the cap. Close the battery compartment cover.
Make sure the burner knobs are turned off, then connect the gas hose to the KILN. The KILN can only be used in an above-ground open-air environment with natural ventilation. DO NOT use the KILN indoors.
What surface can I place the KILN on?
We recommend placing your KILN on a heat-resistant surface, such as metal or stone. We highly recommend NOT placing your KILN on glass, plastic, or fabrics e.g. tablecloths
How do I store and maintain my KILN?
After each use, ensure you thoroughly clean your KILN. After the unit has cooled down and been cleaned, place the protective cover on the KILN. We recommend storing the KILN under cover, away from harsh weather environments to increase longevity. When not using the KILN for an extended period of time, ensure you occasionally wipe the internals and externals clean to prevent dust build-up
Will the cover keep the KILN dry?
The cover is made from heavy-duty water-resistant material, designed to protect your KILN from the elements. Please keep in a dust free environment
GAS & IGNITION
How do I ignite my KILN?
Prior to cooking for the first time, turn the main burner on high for 30 minutes, then turn off and let the oven cool down. Once cool, use a paper towel to wipe away any soot inside. Be careful, the oven may still be hot in some places.
Push the main burner knob in and slowly turn it anti-clockwise until you hear it click (8-10 seconds). Hold in for another 10 seconds after ignition, then release. Set the burner to your desired position.
For KILN R Series, repeat with boost burner knob and press the button to activate the rotating turntable.
If the burners do not ignite, leave the knobs at OFF and wait 5 minutes before trying again.
Once ignited, leave on high for approximately 10 minutes to heat the stone.
The KILN is ready to use once it has reached your desired temperature. Check this by pointing a temperature gun at the centre of the stone inside the KILN. Turn the main burner knob halfway, then begin cooking
WARNING: For KILN R Series, do not leave the boost burner activated for an extended period of time without the turntable running, as it may damage the stone
What kind of gas tank should I use with the KILN?
Refer to your instruction manual that was supplied in your box or contact your local dealer
Can I use butane and/or natural gas?
Refer to your instruction manual that was supplied in your box or contact your local dealer
How much gas will the KILN use?
Refer to your instruction manual that was supplied in your box or contact your local dealer
SAFETY TIPS
What safety devices are installed in the KILN?
Flame Safeguard System - The gas valve on this appliance has a flame safeguard built in for added safety when gas flow is stopped in the event the flame is extinguished with out the using the control knobs
Can I use my KILN in adverse weather?
We don’t recommend using the KILN in adverse weather conditions, and suggest reviewing your local forecast before cooking
How long does it take for the KILN to cool down?
The KILN and pizza stones may take up to 2 hours to fully cool down
What are some tips to ensure the KILN is used safely?
- Wear heatproof gloves when handling hot dishes
- Use caution when inserting & removing dishes from the KILN.
- Avoid contacting the front fascia surface as minor scratches may occur
- Use caution with the stones - they can retain heat for many hours after cooking. Do NOT submerge the stone in water
If you need further information about safety, please contact our customer care team via the 'Contact Us' form
CLEANING TIPS
How do I clean the KILN?
Before cleaning, ensure the KILN and stones have cooled and are safe to touch. We recommend testing cleaning materials on a small section of the KILN first.
Clean the outside of the KILN with mild detergent and a clean cloth. Dry with a clean cloth. Clean the inside of the KILN with soapy water and a sponge or mild scourer. For hard-to-clean areas, use a small amount of baking soda on a wet sponge. Dry with a clean cloth, then refit the stones.
Place the protective cover on the KILN when it’s not in use.
How do I clean the burners/ignition?
Use a soft bristle type brush to clean the burner and ignition
Are the stones dishwasher safe?
No, the stones are not dishwasher safe.
How do I clean the stones?
Before removing and cleaning, ensure the stones have cooled and are safe to touch. Carefully remove the stones from the KILN. Using the Pizza Oven Brush or similar, brush and scrape away particles. Wipe clean with water and a cleaning brush or sponge, then thoroughly dry with a clean cloth.
USE CAUTION - stones can retain heat for many hours after cooking. Do NOT submerge the stone in water
LEARN MORE
What is the cooking size?
The KILN can cook a 16" pizza and can fit various bakeware and cookware. The mouth of the KILN is 92mm high, we recommend not using bakeware and cookware higher than 75mm
Are any accessories included?
No, accessories are sold separately.
What batteries does the KILN take?
KILN R Series: 5 x AA batteries - 1 x for ignition and 4 x for turntable
KILN S Series: 1 x AA battery for the ignition
TROUBLESHOOTING
How can I stop the oven from overheating?
Turn it down. Running the appliance for an extended period of time with the main burner on the high setting could result in damage to your appliance
What do I do if the burners won't ignite?
Check to see if; the cylinder valve is on, the cylinder is full of gas, the battery is correctly placed in the ignition slot, and the batteries are fully charged. Please contact your local service centre/dealer if all of the above are ok
Will the KILN change over time?
The appearance of the KILN will change over a period of time, depending on the current climate conditions, usage of the oven and how well it has been maintained by the user
The KILN has an uneven flame?
Turn off burner, allow to cool and re-ignite. If you still have an uneven flame, please contact your local dealer or our customer care team via the 'Contact Us' form
The KILN isn't getting hot enough or has an underpowered flame?
Check your gas bottle and connection. Follow the ignition procedure in the instruction manual. If you continue to have this issue please contact our customer care team or your local dealer
The flame is cutting out?
Check your gas bottle and connection. What are the current weather conditions? If windy, this may affect your flame cutting out. Follow the ignition procedure in the instruction manual. If you continue to have this issue, please contact our customer care team or your local dealer
The KILN is producing lots of smoke/soot?
There will be a small amount of smoke/soot as this is a natural part of the burning process
The KILN R Series turntable isn't turning?
Check that the power cord from the power adaptor is connected correctly and that the power is on at the main power board.
Check if batteries are fitted and are properly installed in the battery compartment. Check if batteries are full of charge and replace if needed. If you have any further issues please contact your local service centre or dealer
What do I do if something is broken?
Please contact your local dealer or our customer care team via the 'Contact Us' form
Will I be able to get spare parts for the KILN?
Please contact your local dealer or our customer care team via the 'Contact Us' form
CUSTOMER SUPPORT
Where can I find the serial number?
The serial number is found on the data label which is either located underneath the appliance or in the battery compartment. It can also be found on your carton packaging
What is the warranty on the KILN?
Check your instruction manual or contact your local dealer for further details
What do I do if something is broken?
Please contact your local dealer or our customer care team via the 'Contact Us' form
Will I be able to get spare parts for the KILN?
Please contact your local dealer or our customer care team via the 'Contact Us' form
How do I lodge a complaint?
Please contact your local dealer or our customer care team via the 'Contact Us' form
How do I make a return?
Please contact your local dealer or our customer care team via the 'Contact Us' form
View our How-To Videos to get the most out of your KILN
KILN R Series & KILN S Series
Cooking FAQ's
SAFETY
Our safety tips are relevant whenever you are cooking in your KILN.
What safety devices are installed in the KILN?
Flame Safeguard System - The gas valve on this appliance has a flame safeguard built in for added safety when gas flow is stopped in the event the flame is extinguished with out the using the control knobs
Can I use my KILN in adverse weather?
We don’t recommend using the KILN in adverse weather conditions, and suggest reviewing your local forecast before cooking
How long does it take for the KILN to cool down?
The KILN and pizza stones may take up to 2 hours to fully cool down
What are some tips to ensure the KILN is used safely?
- Wear heatproof gloves when handling hot dishes
- Use caution when inserting & removing dishes from the KILN.
- Avoid contacting the front fascia surface as minor scratches may occur
- Use caution with the stones - they can retain heat for many hours after cooking. Do NOT submerge the stone in water
If you need further information about safety, please contact our customer care team via the 'Contact Us' form
PIZZA
How do I cook pizza in the KILN?
Check out our pizza recipe here.
Follow the steps below to cook a pizza in your KILN:
- Ignite and preheat the KILN as per instructions
- Prepare the pizza according to the recipe
- Wear heatproof gloves when handling hot dishes
- Using a pizza peel, slide the pizza gently onto the stone
- For KILN S Series, turn the pizza regularly to ensure an even cook
- Cook for approximately 2 minutes
- Once cooked through, remove the pizza with the peel and place onto a cutting board
- Using the pizza cutter, slice then serve
How do I launch my pizza off my peel and into my oven?
Follow the steps below to launch your pizza:
- Sprinkle a generous amount of flour or semolina onto your peel
- Place your pizza base onto your peel
- Pick up your peel and give it a shake - add more flour or semolina if the base is still sticking
- Add sauce and toppings
- Carefully lift an edge of the pizza base and gently blow to spread excess flour or semolina to cover areas that may be sticking
- Launch your pizza - working quickly, hold the peel inside the oven and gently move it back and forth to slide your pizza onto the stone.
Why is my pizza dough sticking to the peel?
Follow the steps below to ensure your pizza dough doesn't stick to the peel:
- Ensure you are using enough flour or semolina on your peel and dough ball
- Ensure you peel is not wet. Wipe with a cloth before use to remove any moisture
- Ensure your dough isn't too wet- Before adding your toppings to the pizza, pick up your peel and give it a shake. Add more flour or semolina if the base is sticking
- Don't use too many toppings as they can weight the base down, making it prone to sticking
- Avoid using toppings that hold a lot of moisture
- Carefully lift an edge of the pizza base and gently blow to spread excess flour or semolina to cover areas that may be sticking
- Don't let your pizza sit for too long before launching it into the oven. The longer it sits on the peel, the more it will stick.
How do I get a crispy base and crust?
Use fresh dough and follow our pizza recipe.
Why does my pizza taste bitter?
If your pizza has a bitter taste, you may be using too much flour on your feel/stone. When flour burns, it becomes bitter. Here's how to fix this:
- Use less flour when rolling/stretching your dough
- Use semolina instead of flour
- Use our perforated peel or perforated turning peel
- Clean your pizza stone
Why is my pizza burning on top, but the base is undercooked?
Here's what could be causing this:
- Your stone isn't hot enough
- Your dough or base is too thick
- There are too many toppings on your pizza
- Your toppings are too 'wet'
Here's how to fix it:
- Use the Everdure Infrared Temperature Gun to ensure your pizza stone is at a temperature of 420ºC/788ºF before cooking
- Turn the main burner down
- Make your dough thinner, or use a thinner pizza base
- Use less toppings
- Avoid using toppings that hold a lot of moisture
Why is one side of the pizza crust burnt?
Here's what could be causing this:
- The burnt side was too close to the flame
Here's how to fix it:
- Turn the main burner down
- For KILN R Series: Make sure you have the rotating turntable switched on
- Make sure you place your pizza in the centre of the stone so that it cooks evenly when rotating
- For KILN S Series: Make sure you regularly rotate the pizza
Why is the base of my pizza burnt?
Here's what could be causing this:
- Your pizza stone is too hot
- Your dough has too much sugar, oil, and/or additives in it
- Too much flour on the bottom of your pizza and/or on the stone
Here's how to fix it:
- Use the Everdure Infrared Temperature Gun to ensure your pizza stone is at a temperature of 420ºC/788ºF before cooking
- Add less sugar/oil, and/or additives to your fresh dough. Follow our pizza dough recipe
- Clean your pizza stone to remove excess particles
TIPS & TRICKS
Is there a guide to assist me in cooking with the KILN?
Yes, please refer to the instruction manual
Can I use wood in the KILN?
No, the KILN is designed to be used with gas
What other dishes can I cook in the KILN?
You can cook all sorts of dishes in your KILN! Check out our recipes for inspiration
Where can I find recipes for my KILN?
Check out our recipes here
USING ADDITIONAL UTENSILS
Check out our recipes HERE.
How do I bake in the KILN?
Follow these steps to bake a dish in the KILN:
- Ignite and preheat the KILN as per instructions
- Prepare the dish according to the recipe
- Preheat a baking dish in the KILN, then remove it
- Place the food into the baking dish, then insert it into the KILN
- For KILN S Series, cook while rotating the dish as necessary
- Bake until cooked through, then remove from the KILN and serve
How do I cook using a cast iron griddle in the KILN?
Follow these steps to cook using a cast iron griddle in the KILN:
- Ignite and preheat the KILN as per instructions
- Prepare the dish according to the recipe
- Preheat oil in a cast iron griddle in the KILN for approximately 8 minutes, or until there is a slight haze of oil smoke, then remove the griddle
- Place the food into the griddle, then insert it into the KILN
- For KILN S Series, cook while rotating the dish as necessary
- Once cooked through, remove from the KILN and serve
How do I cook using a cast iron skillet in the KILN?
Follow these steps to cook using a cast iron skillet in the KILN:
- Ignite and preheat the KILN as per instructions
- Prepare the dish according to the recipe
- Preheat oil in a cast iron skillet in the KILN for approximately 8 minutes, or until there is a slight haze of oil smoke, then remove the skillet
- Place the food into the skillet, then insert it into the KILN
- For KILN S Series, cook while rotating the dish as necessary
- Once cooked through, remove from the KILN and serve
RECIPES
Find all our Everdure Recipes on our Recipes Page.
Still having trouble? Contact our Customer Support team for more information.